Once again David and I converge here on JTIN. This time we discuss the claims process from the policyholder’s point of view in order to shed some light of how carriers can better engage with their clients, and a few…
Happiness has been the topic of continuous study, research, and general interest in the last few years. In his book, The Happiness Equation, Neil Pasricha observes: “But after years successfully helping people lead teams, lead businesses, and lead organizations, something…
The problem with asking clients or customers what they want is that most often than not, they don’t know. And this is not because they are dumb or stupid, they’re not. It’s because they have a difficult time imagining what…
I promise you this isn’t a post about the mathematical relationship between these two. More like the personal relationship we each have with them, and as far as how this relationship goes, so goes our business and our lives. We…
It takes 3 years to write a book. Ten thousand hours to become an expert at anything. A journey to Mars takes three hundred days. It takes about 8 years to create a brand in the US. And it currently…
In this episode David and I discuss the impact The Gig Economy is having in the insurance industry. Here are some of the highlights: Why making unseemingly related connections is what creates unicorns. Data is to a claim adjusters as…
Welcome to episode # 3. We seem to be getting in a rhythm now. Still have some formatting details to take care of, that will happen in the next week or so. We still want to go unscripted, unplanned, and…
In this episode David and I continue our battle of egos for supremacy and control of the conversation, but not without first sharing some pretty nifty nuggets of information about technology, insurance, and the people driving the change. Here are…
In this episode we get into the reasons why we started this podcast in the first place. It quickly deteriorates into a chess match between David and I, but not without addressing these key points first: Current carriers view of…