WHAT IS MERGE?

At TelaClaims, we’ve revolutionized the claims process, transforming it from a lengthy ordeal to a streamlined resolution with our state-of-the-art Claims Management System, Merge. Meticulously built in-house by our dedicated team of software developers, Merge is an infinitely scalable solution designed to adapt and evolve with the ever-changing demands of the insurance industry. This bespoke approach ensures our platform is robust and highly adaptable, providing a seamless and efficient claims experience that sets a new standard in the marketplace.

HOW IS MERGE DIFFERENT?

Communication and process. Merge is centered around an integrated communication hub. Phone calls, text messaging, video calls, all flow from ‘within’ the claim to allow seamless communication between all parties of the claim. In addition, Merge allows real time tracking of each task that needs to be completed on a claim. No more, is reading a long diary of notes the only way to understand where a claim is in its life cycle. Our customizable workflow process that sheppards a claim from FNOL to closure allows visibility like no other system in the marketplace. Resulting in faster cycle times, more satisfied customers, and a better documented claim file.

TOOLS AND FUNCTIONS OF MERGE?

Our commitment to excellence drives us to continuously update and refine Merge, tailoring the software to fit the specific needs of each carrier we partner with. By integrating multi-faceted checks and balances, we guarantee the highest quality of work, aiming to close claims swiftly and effectively. Merge houses all communication, documents, photographs, and claim information within each claim, providing a centralized hub for all essential data. Additionally, Merge detects and analyzes trends in the data inputted, offering invaluable insights for carriers. This includes a unique reserve system that eliminates monetary variability. At TelaClaims, we believe that “the only good claim is a closed claim,” and we are dedicated to delivering exceptional service while reducing risks for carriers and enhancing customer engagement.

INTERESTED IN SCHEDULING A DEMO OR LEARNING MORE ABOUT MERGE?

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Complete Custimization To a Carriers' Needs Including Analysis Of Data and Trends
All Documents, Photographs, and Information Stored Under Each Claim
Revolutionary Reserves System That Eliminates Extreme Monetary Variability
Step-By-Step Task Tracker
Recorded Calls From Inside The Software